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Poor Economics (Hardcover)
Esther Duflo
 38,720원


The 5 Levels of Leadership (Paperback)
존 맥스웰 지음
 15,280원

Demand: How to Discover It, Exploit It, and Why Everything Depends on It (Paperback)
에이드리언 J. 슬라이워츠키 지... 7,490원

That Used to Be Us (Perfect Paperback)
토머스 L. 프리드먼 지음
 16,640원

2011 베스트!






Brandwashed (Paperback)
마틴 린드스트롬 지음
 18,160원


Disciplined Dreaming (Hardcover)
Josh Linkner
 38,060원

Poke the Box (Hardcover)
Godin, Seth
 18,180원

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Dotcom Secrets: The Underground Playbook for Growing Your Company Online with Sales Funnels (Paperback)

Russell Brunson / Hay House
20,930원(30%할인 / 420원)

Expert Secrets: The Underground Playbook for Converting Your Online Visitors Into Lifelong Customers (Paperback)

Russell Brunson / Hay House
18,460원(35%할인 / 190원)

Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Hardcover)

Lencioni, Patrick / Jossey-Bass Inc Pub
20,270원(50%할인 / 210원)

Oracle CRM on Demand Reporting (Paperback)

Michael D. Lairson / McGraw-Hill Osborne Media
13,500원(80%할인 / 140원)
 

Do You Matter?: How Great Design Will Make People Love Your Company (Paperback) (Paperback)

Robert Brunner / Ft Pr
13,460원(62%할인 / 140원)

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives (Paperback, Updated)

Emily Yellin / Free Pr
8,780원(57%할인 / 90원)

Best Practice Guide for Customer Service Professionals (Paperback, 2 Revised edition)

Stephanie E. Edwards / Customer Service Global
40,720원(40%할인 / 2,040원)

Exceptional Customer Service (CD-Audio)

Lawrence Leyton / Global Journey Limited
13,510원(40%할인 / 680원)
 

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) (Paperback, 3rd)

Performance Research Associates / Amacom
31,050원(30%할인 / 320원)

Retails of the Unexpected (Paperback)

Mark Bradley / Ardra Press
17,620원(35%할인 / 890원)

Loyalty Programs: Generalizations on Their Adoption, Effectiveness and Design (Paperback)

now publishers Inc
77,110원(30%할인 / 780원)

Users, Not Customers: Who Really Determines the Success of Your Business (Hardcover)

Aaron Shapiro / Penguin Group USA
16,150원(50%할인 / 170원)
 

Quality Customer Service (Paperback, 3rd)

Martin, William B. / Crisp Pub Inc
17,080원(30%할인 / 180원)

Automotive Service Management: Total Customer Relationship Management (Paperback)

Mitch Schneider / Delmar Pub
31,780원(30%할인 / 320원)

Improving Tourism and Hospitality Services (Paperback)

Eric Laws / Cab Intl
55,120원(30%할인 / 560원)

The Rainmaker's Toolkit: Power Strategies for Finding, Keeping, and Growing Profitable Clients (Hardcover)

Harry Mills / Amacom Books
26,950원(30%할인 / 270원)
 

The Market Driven Organization (Hardcover)

George S. Day / Free Pr
28,140원(40%할인 / 290원)

Managing and Motivating Contact Center Employees (Paperback)

Malcolm Carlaw / McGraw-Hill
42,810원(30%할인 / 430원)
 
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